Shipping & Returns
Doesn’t fit, don’t like the color? Don’t stress – send it back to us!
AZTECH MOUNTAIN IS HAPPY TO OFFER FREE GROUND SHIPPING FOR ALL RETURNS
Aztech Mountain must be notified of all returns in advance. A return authorization form will be emailed to you and must be included with your return.
Please email us at firstname.lastname@example.org if you would like to return an item so that we can provide you with a return authorization form and free return shipping label.
• Merchandise must be postmarked within 21 days from date shipped.
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all original tags attached.
• Please Note: Shipping and handling charges are not refundable on purchases shipped to you.
• We will pay for returns only if you use the prepaid return shipping label we provide.
• Final Sale items may not be returned.
All returns must be sent back to Aztech Mountain, LLC with a prepaid label within the timeline detailed above. Any COD returns will be refused and sent back to the customer. Please keep a tracking record to make sure we receive the return.
Refunds & Processing Time
If your package arrives at Aztech Mountain, LLC warehouse postmarked within the 21-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Aztech Mountain, LLC. Returns postmarked after 21 days will be charged a 20% restocking fee on the original purchase price of the item being returned. If we have sent you a prepaid return label, and you have not sent back your purchase, the prepaid label will be voided after 21 days and you will then be responsible for any fees associated with sending back the return. Returns will not be accepted if postmarked after 30 days from the day the order was shipped.
We do not currently offer free returns on any international orders.